Wednesday, January 23, 2013

Week 1 EOC: Great Customer Service


I cannot exactly recall a time where I had experienced great customer service.  I am not saying that all the customer service that I have had were terrible, but because I did not have much need of it. As a customer, I just like walking inside the store, quickly grab whatever I need, proceed through the checkout and go on with my day. So I guess closest I ever had with great customer services was in one year on the day after Black Friday. The night before, my sister and I decided to do our Black Friday shopping at Target. We figured that nearly every item in the store had some sort of percentage off from the original price so we grabbed whatever we wanted. One of the things we bought was a hand mixer. We didn’t bother checking the price being it was Black Friday night. It was until the next day we were looking over our receipts from Target and my sister had noticed that the hand mixer probably was not on sale or at least not as much for our satisfaction. The hand mixer was sixty dollars and we both knew that no hand mixer is worth that much. Later on, we returned to Target with the brand new hand mixer for a refund. The woman at the customer service desk ask for the receipt of the item and want to know how we wanted our money returned to us, either in cash or have it placed back onto the card since it was originally paid with debit. It was that easy and that fast. There was no one in line so were probably there for about literally thirty seconds. I now feel comfortable about returning to Target if I ever have to bring back something for a refund with no hassle. Target has a quick and great return policy that I appreciate as a customer. 

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